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Even een mailtje naar Garmin Europe vertelde me dat het uiteraard niet onder de garantie valt en het me flink wat gaat kosten...
Zie onderstaand de reactie van Garmin Europe te lering ende vermaak!
Dear Remo Vuuren,
Thank you for contacting Garmin(Europe)Ltd.
Every Garmin GPS product is warranted to be free from defects in materials or workmanship for one year from the date of purchase.
This does not cover accidental damage. Garmin do not offer any extended warranties. Within this period, Garmin will at its sole option repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labour and return postage, provided that the customer shall be responsible for any transportation cost to Garmin. This warranty does not cover failures due to abuse, misuse, accident or unauthorised alterations or repairs.
GARMIN'S OUT-OF-WARRENTY REPAIR POLICY ?EXPLAINED This does not include any accidental damage to your unit
FLAT RATE CHARGES
For out-of-warranty repair, GARMIN used to charge parts and labor. This became a resource intensive task of estimating the repair, and trying to contact the customer with the estimate, and so on. Many customers wanted an estimate before they sent the unit in for repair to determine if the unit was worth fixing or not. Obviously you can't do this until you see the unit.
About two years ago, we switched from the parts and labor method of calculating repair charges to a flat rate overhaul system.
With this system, there is a single flat rate charge for complete factory overhaul of a specific product returned to the factory for service. The customer knows up front what the charge will be, so there are no surprises. The factory overhaul process is a thorough process which brings the unit up to the same specifications as when it was new.
Any cosmetic issue are addressed, like scratched lenses, cracked cases broken antennas, worn out NiCad battery packs, etc.. If possible, the software in the unit is updated to the latest version applicable to the product. Any modifications or updates are installed in the product as appropriate. Our goal is to send a product back to the customer in a new condition, regardless of the condition it was in when it was received.
The fixed rate repair cost for your GPS is : £ 101.79
I think that the next step is for you to send your GPS back to us.
We have a tracking system in place, if you can let me know the information below I will generate a reference number for you, and let you know how to ship your GPS to us.
Please can you tell me your:-
Full Name :
Contact Telephone Number :
Address :
Postcode :
The serial number of the unit :
Regards,
Kind regards
Samuel Taylor Garmin (Europe) Ltd
Ik krijg hem dan wel weer als nieuw terug!
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!! Hoe ik dat weet?
